Beyond the Bitumen, Beyond Expectations

Listening – Connecting – Empowering!

Funding shouldn’t stop mattering once you leave the city. We support NDIS Participants and families across North Queensland — Townsville, Giru, Ayr, Home Hill, Bowen, Collinsville, Ingham and Mount Isa — to find the right supports and build a life that works.

WHO WE ARE

Dedicated Support Coordination That Puts You First

NQ Support Coordination was founded by Tara Harding, who spent years working across North Queensland’s disability and community services sector before starting NQ Support Coordination to bridge the gap in remote support. Tara kept seeing the same thing: Individuals outside the major centres with funding in their plan and nowhere to spend it. Not a lack of choice on paper — a lack of it in practice.

That’s why we do things differently. We take the time to understand your goals, your barriers, and what’s actually available where you live — then build relationships with providers who’ll show up, not just send a quote. Whether you’re in Townsville or Mount Isa, Support Coordination should never be limited by postcode.

HOW WE CAN HELP

Our Services

We connect you with the right supports, coordinate the details, and help you build the confidence to manage your plan — wherever in North Queensland you call home.

Psychosocial Recovery Coach

As a Psychosocial Recovery Coach we help you manage daily life, build independence, and navigate the NDIS if you have a mental health condition. We focus on building your personal skills, connecting you with local services, and supporting you through difficult times

Support Coordination

We help you understand your plan, connect with the right providers, and put supports in place that actually work for your goals — then keep everything running as your needs change.

Specialist Support Coordination

For complex or higher-risk situations, we manage crisis response, multi-agency coordination, and stabilisation — working closely with allied health, housing, and the NDIA to keep your supports on track.

WHY CHOOSE US

We're with you,
all the way.

We’re not a call centre matching you to whoever’s next on the list. From your first conversation to the day you’re confidently managing your own supports, we’re the same person on the other end of the phone — someone who knows your plan, your goals, and your town.

Local & Community Focused

Based in between Townsville and Ayr and working across Giru, Ayr, Home Hill, Bowen, Collinsville, Ingham and Mount Isa, we understand the providers, gaps, and realities of finding support outside a major centre — because we're in it too.

Person-Centred Approach

Every support plan is built around your goals, not a template. Tara's training in Social Role Valorisation shapes how we work — helping you hold valued roles in your community, not just access services.

Experienced & Qualified

With over 20 years in community services, including extensive work across the housing and community development sectors, plus more than 5 years specialising in NDIS Support Coordination, Tara brings real depth to complex cases — not a script.

Building Independence

Our aim isn't to keep you dependent on us. It's to help you build the confidence and skills to manage more of your own supports over time — progress, not just maintenance.

CLIENT TESTIMONIALS

Real Stories. Meaningful Outcomes.

Every family’s journey looks different. Here’s what a few of ours have to say about finding the right support, closer to home.

"We spent months trying to find a provider who'd actually travel out to us. NQ Support Coordination didn't just find someone — they made sure the supports fit our life here, not the other way around." James, NQ

James Client

"After my son's injury, we had a plan approved but no idea where to start. Tara sat with us, sorted the funding, and had services in place before we even understood what we needed." Emily Watson, Townsville

Emily Client

"Our old plan had funding sitting unused for a year because nothing was available locally. Within weeks of switching, we had real supports running." Michael, Mt Isa

Michael Smith Client

HOW IT WORKS

Simple Steps, Meaningful Support

1. Listen

Before anything else, we sit down and really listen — to your goals, your worries, what's already been tried, and what hasn't worked. No rushed referrals, no assumptions about what you need.

2. Connect

We bring you real provider options — face-to-face, teleconference, or a mix of both — so you're choosing what actually fits your life, not settling for whoever's available.

3. Coordinate

We stay across every provider, troubleshoot issues as they come up, and adjust supports the moment something isn't the right fit.

4. Empower

This is the goal, not the finish line. We help you build the skills and confidence to run more of your own supports over time — so eventually, you need us less, not more.

Ready to Make the Most of Your NDIS Plan?

Whether you’re just starting out, switching providers, or stuck with funding you can’t use — let’s talk about what’s actually possible for you, wherever in North Queensland you call home.